Effective Date: May 13, 2025
At Vera Élan, we take pride in delivering quality products. However, we understand issues can happen. Please read our replacement policy carefully before placing an order.
???? No Returns or Refunds
We do not accept returns or offer refunds under any circumstances. All sales are final.
???? Replacement Policy
You may request a replacement only under the following conditions:
✅ Valid Reasons for Replacement:
- You received a damaged item
- You received the wrong size
- You received the wrong product
⏱ Replacement Window:
- You must request a replacement within 15 days of product delivery.
- After 15 days, we will not accept any replacement requests.
???? Shipping Charges
- Customers are required to pay the full shipping charges for any replacement request.
- We will provide the payment link or method once your replacement is approved.
???? Proof Required
To process a replacement, you must:
- Share clear photos or videos of the damaged or incorrect item
- Include a picture of the original packaging and label
???? How to Request a Replacement
Email us at veraelanclothes@gmail.com with:
- Order ID
- Photos/videos showing the issue
- Your contact details
Our team will verify and respond within 2–3 business days.
If you have any doubts or questions, feel free to contact us before placing your order. We’re here to help, but we also follow this policy strictly.